Process and organisational innovation in services Amended law of 5 June 2009 relating to the promotion of research, development and innovation This aid scheme from the Ministry of the Economy, which is part of a set of support measures, aims to encourage process and organisational innovation. "Process innovation" consists of the implementation of a new or significantly improved production or distribution method. "Organisational innovation" involves the implementation of a new organisational method in the business practices, at the workplace or in the external relations of the enterprise. Beneficiaries The aid is open to all enterprises on the understanding that large enterprises must collaborate with at least one small or medium-sized enterprise. The following conditions must be met: organisational innovation must be related to the use and exploitation of Information and Communication Technologies (ICTs) the project or programme must be managed by an identified and qualified project manager, and the costs of the project or programme must be budgeted the project or programme must lead to the development of a standard, a business model, methodology or concept that can be systematically reproduced the innovation must be a novelty or a significant improvement on the state-of-the-art in the relevant sector within the European Union the project or programme must involve a genuine risk of failure. Eligible costs Eligible costs include: personnel expenses costs for the use of instruments, equipment, machines, tools, installations, land and buildings materials and other consumables subcontracting costs overhead expenses any other type of cost directly associated with the project In the case of an organisational innovation, only the costs associated with the use and exploitation of ICTs are eligible. Forms of aid The maximum aid intensities are as follows: 15% of the eligible costs for large enterprises 25% of the eligible costs for medium-sized enterprises 35% of the eligible costs for small enterprises Submitting an application Aid applications should be sent to Luxinnovation. They must be submitted before the RDI investments are made or before the relevant connected activities are launched. Before submitting your application, consult the guidelines for the submission of aid applications. Luxinnovation will be pleased to help you prepare your application free of charge.